Our packages are send with great care to make sure you feel like receiving a present. Orders that are placed before 16:00 o'clock on Wednesday, Thursday, Friday and Saturday are send out the same day. Other orders are send out as soon as possible too, but definately within two working days. All our packages are send with a track and trace code to ensure your new treasures will arrive at your doorstep safely. Depending on PostNL, they will arrive within one or two working days. Please note that PostNL does deliver on Saturday, but not on Sunday. You can also choose to pick up your order in our store in Leiden for free.
SHIPPING COSTS: THE NETHERLANDS
Pick up in our store in Leiden: FREE
Mailbox package to Shipping Address: 2,50 euro
Mailbox package to Service Delivery Point: 2,50 euro
'Normal' package to Service Delivery Point: 3,95 euro
'Normal' package to Shipping Address: 4,95 euro
Orders of 50 euro or more: FREE delivery within the Netherlands
SHIPPING COSTS: EUROPE & THE REST OF THE WORLD
Belgium & Germany: 7,95 euro
United Kingdom, France & Italy: 12,95 euro
USA, Australia, Brazil, Canada, China, Japan, South-Afrika: 29,95 euro
Do you want to ship our treasures to other countries? No problem! Just select your country in the shopping cart and the shipping costs are calculated automatically.
ORDERING PROCESS INFORMATION
When you place an order in our webshop, you go through the following steps:
- Fill out your personal details (name, email, phone number and delivery address);
- Please check if all items in your shopping card are correct.
- Choose the way you want your order to be send. After this, your shipping costs will be calculated.
- Please select your payment method (you can choose iDEAL, Paypal, Visa, Mastercard, American Express or Bancontact) and confirm your order.
- Pay via the payment method you chose;
- You order is placed! Now we are going to make sure your new treasures arrive as soon as possible. In the unfortunate case an item is no longer in stock, you will be informed within 48 hours.
Do you have any questions or can we help you with anything? Please let us know! We are available Wednesday through Saturday from 11:00 to 18:00 o'clock and answer our mails within 24 hours. Please check the contact page on how you can reach us.